What’s your return policy?

Rosette prioritizes your needs and offers a 30-day return policy. If you need to return or exchange an item because it’s defective, it doesn’t fit you properly, or it just doesn’t meet your expectations quality-wise, please let us know within 30 days of receiving your product. We’ll be happy to coordinate a return, refund or exchange at our expense. In the case of clothing items, we extend the returns period to 45 days, as a comfortable fit is crucial. Please keep all packaging and tags and try to ensure the garment is in good condition until you’re sure you love it.

Please note that we don’t accept returns on intimate items such as undergarments. If you purchase intimate items that you’re dissatisfied with, please let us know and we can issue a refund. We typically won’t ask you to actually return the item in this case.

Because Rosette works with a number of partner vendors, please be sure to also check their in-house policies on returns, exchanges and refunds.

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