One day, we dream of offering the biggest selection of fair trade products in Canada. For now, we’re a tiny business that’s just starting out, so we’re not going to promise you free overnight shipping.
Since we’re so little, minor delays might happen during our busiest times. But your experience is still our priority and we will always maintain open communication if we feel we can’t keep 100% of our commitments to you.
As a general rule, during COVID-19, you can expect that shipping will be delayed 2-3 days beyond our usual shipping times. Canada Post is experiencing very large volumes and a reduced workforce, and we thank you in advance for your patience and understanding.
At the moment, shipping high-quality, fair trade products within Canada is exciting enough for our little business! So we only ship domestically for now.
We charge Canadian customers a flat-rate fee of $15 for regular shipping. Orders over $100 (before taxes and after discounts) qualify for free regular shipping.
We now offer free local pickup as an option for customers located in Ottawa-Gatineau. Please select “local pickup” as your shipping method when you check out. We will contact you to arrange a pickup time. Please allow at least 3 business days for pickup to occur. Although we will contact you as promptly as possible to arrange a time, we are a small operation and may not be able to do same-day pickup.
We share your concerns about respiratory hygiene during COVID-19, and during pickups we offer a contactless option. If you have additional needs, please let us know and we will do our best to accommodate them.
Orders within Ontario and Quebec typically ship in 5-7 business days. For orders shipping to the rest of Canada, please allow 7-10 business days for delivery.
Shipping and packing materials
We’re committed to sustainability and do our best to reduce our environmental footprint. That means re-using shipping boxes and packing supplies wherever possible. If we’ve re-used the box that your order ships in, you might find that there is another company’s branding on it, for example. Or you might find that instead of packing your delicate items in new brown paper, we’ve wrapped them in pages from a magazine that was destined for the recycle bin. These are all ways that we reduce the amount of new materials we use in the process of shipping your items to you!
Returns and refunds
Please consult our returns and refunds page for detailed information on our policies.