What is your return/exchange process like?

If you’re not satisfied with your purchase, Rosette will offer a return, refund or exchange. Which we initiate will depend on the customer’s needs and the situation.

If a return or exchange is most appropriate (ie. not a refund), the customer will need to send the original item back to us. In these cases, we provide the customer with a waybill so that they can mail the item to Rosette. If it’s an exchange, we will send a replacement item to the customer free of charge. Customers are not responsible for paying postage on returns and exchanges.

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