Do you offer free shipping?

Yes! All orders over $80 (before taxes) are eligible for free Canada-wide shipping. Orders below this amount are subject to a $15 flat-rate shipping fee, regardless of where in Canada you’re located. If you’re in Ottawa, please consider the free local pickup option if that’s a possibility for you! It helps all of us save on shipping fees.

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How soon can I pick up my order in Ottawa?

That depends on a few factors. Since Rosette works with Vendor Partners, sometimes items ordered for pickup still need to be sent to Ottawa first. This system allows other small, fair trade businesses earn extra income online during the stresses of COVID. These partners may be located in Montreal or BC, so travel time varies. We consider our Vendor Partners to be an important part of our business model, but we also understand that delays can be inconvenient. If you’re ordering products that come from a Vendor Partner, they will…

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Are fair trade products better quality?

Usually, yes! Making a product with care and attention requires more money to make it, and so impoverished producers often produce lower-quality products. A great example of this is coffee, which is shade-grown under fair trade conditions, and this produces a better-tasting coffee. The shaded bushes don’t ripen the coffee cherries quite so quickly, so the beans have longer to take on a more complex flavour. Non-fair trade workers often work on a huge plantation that’s clear-cut and produces a lower-quality finished product. There’s also the question of: what value-add…

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Why can I request a return, exchange or refund?

We offer a return/exchange/refund policy that covers the first 30 days after you receive your order. (This is extended to 45 days for clothing items.) During that time, you can request a return or exchange if you’re unhappy with your purchase for any reason. The item(s) in question will be returned, exchanged or refunded according to which is most appropriate for the situation. (Depending on what the customer’s needs are and what’s practical for that particular product.)

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What is your return/exchange process like?

If you’re not satisfied with your purchase, Rosette will offer a return, refund or exchange. Which we initiate will depend on the customer’s needs and the situation. If a return or exchange is most appropriate (ie. not a refund), the customer will need to send the original item back to us. In these cases, we provide the customer with a waybill so that they can mail the item to Rosette. If it’s an exchange, we will send a replacement item to the customer free of charge. Customers are not responsible…

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What’s your return policy?

Rosette prioritizes your needs and offers a 30-day return policy. If you need to return or exchange an item because it’s defective, it doesn’t fit you properly, or it just doesn’t meet your expectations quality-wise, please let us know within 30 days of receiving your product. We’ll be happy to coordinate a return, refund or exchange at our expense. In the case of clothing items, we extend the returns period to 45 days, as a comfortable fit is crucial. Please keep all packaging and tags and try to ensure the…

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How do you decide what counts as fair trade?

Rosette recognizes third-party fair trade organizations that review products and companies for compliance. These organizations are Fairtrade International (FLO-Cert), Small Producers Symbol (SPP), Fair Trade Federation, Fair For Life & World Fair Trade Organization (WFTO). We chose these based on their standards and relevance to the Canadian market. There are also other labels out there that are focused primarily on only one arm of the fair trade movement (such as the environment), but because they’re less comprehensive than fair trade, we don’t include them on Rosette Fair Trade.

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How many staff does Rosette have?

Well, that’d be just one. Rosette is truly a small business! Though Rosette may have the opportunity to grow in the coming months, Lia is currently a one-woman army. She does all the behind-the-scenes product sourcing, social media/marketing, as well as communicating with customers and packing/shipping your orders. Seems like a lot, right? Well, it kind of is! But that’s why your patience, understanding and support is always so appreciated! 🙂

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