How soon can I pick up my order in Ottawa?

That depends on a few factors.

Since Rosette works with Vendor Partners, sometimes items ordered for pickup still need to be sent to Ottawa first. This system allows other small, fair trade businesses earn extra income online during the stresses of COVID. These partners may be located in Montreal or BC, so travel time varies.

We consider our Vendor Partners to be an important part of our business model, but we also understand that delays can be inconvenient. If you’re ordering products that come from a Vendor Partner, they will need to arrive in Ottawa before you can pick them up, so that may take approximately a week. Please be sure to allow this time when you order.

Our Vendor Partners, in alphabetical order, are:

  • Dandarah
  • Didi Bahini
  • Etik & Co.
  • The Intersection Fair Trade

If you only order products from Rosette (ie. they don’t have a “partner” specified at the top of the page), we will contact you right away to organize a convenient time for you to pick up. Most of these customers pick up their order within 48 hours.

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