Canada's online store for fair trade brands
Yes! All orders over $100 (before taxes) are eligible for free Canada-wide shipping. Orders below this amount are subject to a $15 flat-rate shipping fee, regardless of where in Canada you’re located. If you’re in Ottawa, please consider the free local pickup option if that’s a possibility for you! It helps all of us save on shipping fees.
Read MoreOnce you submit your order, we will contact you right away to organize a convenient time for you to pick up. Typically, customers can pick up their order within 2 business days of placing their order.
Read MoreYes! We usually only need a few days to a week in order to pack up all of your items and ship them. If there is an issue, though, we’ll communicate with you right away to let you know. Unless you request otherwise, we will always wait until a full order can be sent, and ship everything together.
Read MoreIn Ontario and Québec? Yes! Please simply select the express option when you check out. Unfortunately, to most other areas of Canada, we have had unreliable experiences with express shipping through our providers. For this reason, we no longer offer this option outside of Ontario and Québec (where their track record has been much better). We don’t want our customers to pay a hefty shipping fee and then be disappointed when their parcel is late! We thank you for your understanding on this matter.
Read MoreWe work hard to get your parcel in the mail within 5 business days of your order. Usual shipping is about 5-7 business days during most of the year and about 12-14 business days during the holiday months. (We give these numbers so that you’re not disappointed in case Canada Post is slow for some reason. But some of our customers report receiving their items sooner.) Unfortunately, since we rely on shipping partners to get your parcels to you, we don’t have a lot of control over how quickly they…
Read MoreRight now, as we’re working from home, pickup is at Lia’s (the owner’s) home in Gloucester (in the east end of Ottawa). The nearest major intersection is Montreal Road & Ogilvie Road, but you’ll receive a message with details from Lia when you place your order. From there, we’ll find a pickup time that works for everyone involved.
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