Yes! All orders over $100 (before taxes) are eligible for free Canada-wide shipping. Orders below this amount are subject to a $15 flat-rate shipping fee, regardless of where in Canada you’re located. If you’re in Ottawa, please consider the free local pickup option if that’s a possibility for you! It helps all of us save on shipping fees.

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That depends on a few factors. Since Rosette works with Vendor Partners, sometimes items ordered for pickup still need to be sent to Ottawa first. This system allows other small, fair trade businesses earn extra income online during the stresses of COVID. These partners may be located in Montreal or BC, so travel time varies. We consider our Vendor Partners to be an important part of our business model, but we also understand that delays can be inconvenient. If you’re ordering products that come from a Vendor Partner, they will…

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Sometimes, yes! However, Rosette also partners with a number of wonderful small businesses, who also sell their fair trade wares on our platform. If you order from two different vendors in the same order, you may receive your order separately. We know that our customers are concerned about their carbon footprint, because we are too. We decided to do some research on the topic and we were surprised to learn that it’s actually a common misconception that shipping has a large carbon footprint. Postal and parcel carriers are quite efficient…

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Some items, particularly large chocolate items, are difficult to ship in the summer because the heat makes the product melt en-route. Because we want your treats to get to you unmelted and high-quality, we don’t ship things unless they work with our insulated shipping materials. A chocolate tablet works, for example, but a 400-piece box of mini chocolates (about the size of a shoe box) does not. If you need a larger chocolate item during the summer and you’re not able to pick up locally, please try to let us…

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In Ontario and Québec? Yes! Please simply select the express option when you check out. Unfortunately, to most other areas of Canada, we have had unreliable experiences with express shipping through our providers. For this reason, we no longer offer this option outside of Ontario and Québec (where their track record has been much better). We don’t want our customers to pay a hefty shipping fee and then be disappointed when their parcel is late! We thank you for your understanding on this matter.

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We work hard to get your parcel in the mail within 2 business days of your order. Usual shipping is about 5-7 business days during most of the year and about 12-14 business days during the holiday months. (We give these numbers so that you’re not disappointed in case Canada Post is slow for some reason. But some of our customers report receiving their items sooner.) Unfortunately, since we rely on shipping partners to get your parcels to you, we don’t have a lot of control over how quickly they…

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Right now, as we’re working from home, pickup is at Lia’s (the owner’s) home in downtown Ottawa. The nearest major intersection is Bronson and Laurier, but you’ll receive a message from Lia when you place your order. From there, we’ll find a pickup time that works for everyone involved.

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