FAQ Category: 5. Returns, refunds & exchanges

We offer a return/exchange/refund policy that covers the first 30 days after you receive your order. (This is extended to 45 days for clothing items.) During that time, you can request a return or exchange if you’re unhappy with your purchase for any reason. The item(s) in question will be returned, exchanged or refunded according to which is most appropriate for the situation (ie. depending on what the customer’s needs are and what’s practical for that particular product).

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If you’re not satisfied with your purchase, Rosette will offer a return, refund or exchange. Which we initiate will depend on the customer’s needs and the situation. If a return or exchange is most appropriate (ie. not a refund), the customer will need to send the original item back to us. In cases where we’ve made a mistake or the customer is dissatisfied with the quality of the product, we provide the customer with a waybill so that they can mail the item to Rosette. If it’s an exchange, we…

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Rosette prioritizes your needs and offers a 30-day return policy. If you need to return or exchange an item because it’s defective, it doesn’t fit you properly, or it just doesn’t meet your expectations quality-wise, please let us know within 30 days of receiving your product. We’ll be happy to coordinate a return, refund or exchange at our expense. In the case of clothing items, we extend the returns period to 45 days, as a comfortable fit is crucial. Please keep all packaging and tags and try to ensure the…

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