A flat shipping rate of twelve (12) dollars before taxes is applicable for all orders in Canada. All parcels are shipped with Canada Post and a tracking number is provided by etik & co.
If you receive a defective product, etik & co. undertakes, at the option of the buyer, to refund or exchange the defective product. It will be your responsibility to make a claim to etik & co. within a reasonable time in order to obtain an exchange or a refund.
Cancellation / Return / Exchange Policy
You will be able to obtain a refund or an exchange of a non-defective product if this request is made within seven days of the reception of the product and that the product was not used at any time. In case you return a non-defective product, etik & co. will not assume the shipping costs of the return. When you claim a refund for a product purchased on sale, an administrative fee of fifteen (15) dollars including taxes will be deducted from the total amount of the order before reimbursement.
For any questions regarding an exchange, return or refund, please contact us:
- +1 (438) 820- 6170