This website is operated by The Rosette Network Ltd. Throughout the site, the terms “we”, “us” and “our” refer to The Rosette Network Ltd. The Rosette Network Ltd. offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here and in our general Terms of Service.
Please read these Vendor Terms and Conditions carefully before submitting a request to become a vendor. By submitting a vendor request, you agree to be bound by these Vendor Terms and Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not become a partner vendor of the Rosette Network, nor submit a request to become such.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You may not encourage other users of the website or Service to violate any laws by making illegal products available on the website.
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse inclusion of anyone as a partner vendor for any reason.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of this document without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Section 3.1 – Accuracy of product listings
The Service does not take any responsibility for the accuracy of product listings created or modified by vendors. It is the responsibility of the vendor to ensure that website users receive accurate, complete and timely information about the vendor’s products.
Section 3.2 – Timeliness of processing orders
The Rosette Network Ltd. prides itself on exceptional customer service. As such, all partner vendors are expected to process and ship consumer orders in a timely manner. When orders have been shipped, they should be marked “complete” so that we know you have completed the order.
Section 3.2.1 – In-stock products
In-stock products must be processed and shipped out to consumers within 5 business days of when the order is placed.
If this standard cannot be met at least 90% of the time, this is grounds for the suspension of the vendor’s account with the Rosette Network Ltd.
Section 3.2.2 – Products on backorder
Should a product be on backorder, vendors agree to list the product as such, using the stock management option on the product listing page. Additionally, the product description must clearly state when the product is expected to be back in stock. If the vendor does not know for sure, an estimate is all right.
If a consumer orders a product that is on backorder, the vendor is expected to contact the consumer directly to confirm that the product is on backorder.
On occasion, a consumer will be unaware that the item is on backorder, even if it is written on the product listing. This is typically easy to discover when the consumer is contacted directly. If the consumer says they are able and willing to wait until the product is back in stock, the order may proceed as usual. If the consumer is reluctant or unwilling to wait until the product is back in stock, the vendor must offer the consumer a refund on that item. If the consumer would like a refund, the vendor will initiate that process.
Section 3.2.3 – Out-of-stock and discontinued products
Vendors must accurately list their products according to their stock. If a product is temporarily out of stock, the product listing should reflect the product’s stock status. Vendors are encouraged to use the “on backorder” option to reflect temporary lapses in availability.
If a product is discontinued, the vendor must remove the product listing once the remaining stock has been depleted.
In the event that a consumer orders a product that is out of stock, the vendor must assess whether they will be able to fulfill the order within the expected time frame (5 business days). If they cannot, they must directly contact the consumer and offer a refund for that portion of their order. Alternatively, if the vendor expects to receive more product soon, they may treat the order as a backorder (outlined above in section 3.2.2).
Section 188.8.131.52 – Inventory issues and order fulfillment
It is the responsibility of the vendor to keep their inventory up-to-date. If a customer orders an item that is out of stock, this costs Rosette processing fees and may affect the overall reputation of the marketplace. Customers who experience this disappointment report lower overall satisfaction with their shopping experience, and may share their negative feelings with other potential customers.
The first time that a vendor experiences an inventory error, there will be no fee charged. We understand that there is a learning curve while adapting to a new platform.
If a subsequent customer’s order must be refunded due to inventory issues on the vendor’s part, the vendor must still pay their usual 25% commission fee to Rosette. For example, if a vendor sells $100 worth of product that is out of stock and must be refunded, the vendor will still be charged a $25 commission on that order. Because the product has been refunded, the vendor is also not entitled to the 10% shipping subsidy from Rosette.
While this term may sound harsh, it is put in place in order to incentivize vendors to take inventory very seriously and prioritize customer satisfaction. Refunds should be avoided whenever possible to ensure that customers actually receive the goods that they are looking forward to.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND FEES
Fees for our services are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, fee change, suspension or discontinuance of the Service.
Section 4.1 – Commissions paid on sales
Vendors agree to pay a 25% commission to the Rosette Network Ltd. on any sales made through this website, regardless of the origin or specific conditions of those sales. Unless another agreement is reached in writing between the vendor and the Rosette Network Ltd., this is the commission rate that will be in effect for the duration of the vendor’s account with the service.
If a consumer requests a refund from the Rosette Network Ltd. or a partner vendor, a refund will be issued and no fees will be paid on the refunded portion of that order. If fees have already been paid out on the refunded order, the fees will be deducted from the following period’s payout.
All commissions and fees are calculated exclusive of sales taxes paid by the consumer. These taxes will be kept in full by the partner vendor in order to remit them to Revenue Canada. The Rosette Network Ltd. is not liable for any tax remittance for sales made by partner vendors through our platform.
We reserve the right to change commissions paid to the Rosette Network Ltd. and/or any other detail related to commissions and fees at any time without notice.
4.1.1 – Coupons and discounts
If the vendor creates a coupon for consumers, this will not affect the fee owed to the Rosette Network Ltd. For instance, if the vendor gives consumers 10% off using a coupon, and the order total is $100, the consumer will only pay $90. However, the Rosette Network Ltd. will be owed a fee of 25% of the amount before discounts, or $25 in this case.
In cases where the Rosette Network Ltd. has issued a coupon to consumers for a discount, our fee is calculated after the discount is applied. For instance, for the same 10% discount on a $100 order, the consumer will still pay only $90. Our fee would be $22.50, as it would be calculated on $90 rather than the full $100.
Vendors must allow consumers to use Rosette Network Ltd. coupons on their orders, as they often boost conversion rates and benefit all vendors.
Section 4.2 – Payment schedule
The vendor will receive payment monthly, on the 15th day of the month following monies accrued in the previous month. For instance, monies accrued from January 1-January 31 will be paid out on February 15th.
Due to the diversity of vendors accepted on this website, each partner vendor’s payout needs may vary. Partner vendors may reach a mutually agreeable arrangement in writing with the Rosette Network Ltd. in terms of when the partner vendor receives its sales payouts. Such an agreement will override the default payment schedule.
Section 4.3 – Shipping expenses
Each vendor is responsible for shipping orders directly to consumers or to the Rosette Network Ltd. headquarters in Ottawa (for local pickup by customers). As such, some shipping expense will be taken on by partner vendors whenever a consumer orders product from them.
In order to offset these expenses, the Rosette Network Ltd. agrees to pay a shipping fee to each partner vendor whenever an order is placed. The shipping fee is calculated as follows:
- When a consumer pays a shipping fee, each vendor may receive a proportionate share of that shipping fee in order to offset shipping charges. This is calculated on a percentage basis, corresponding to the percent of the overall order that the partner vendor’s merchandise makes up. For instance, if the vendor’s merchandise is $10 out of a $40 order, the vendor will receive 25% of the shipping fee paid by the consumer.
- The Rosette Network Ltd. may alternatively pay the partner vendor 10% of the price of the vendor’s merchandise within that order. For example, if the consumer orders $60 worth of product from a partner vendor in a $100 order but pays no shipping, the partner vendor would receive $6 to offset the costs of shipping the product.
These fees will be paid according to whichever fee is greater. For instance, if the partner vendor would otherwise receive only $0.75 of the shipping fee paid by the consumer, but they are shipping $30 worth of product, the 10% fee will be paid by the Rosette Network Ltd., as it would amount to more ($3).
Consumers are eligible for free shipping on orders over $80. Customers may also pick up their order in Ottawa for no charge. Shipped orders under $80 are subject to a $15 flat rate shipping fee, paid by the consumer. It should be noted that some consumers choose to pay a shipping fee even when they qualify for free shipping. Whichever fee system (percentage of flat rate or percentage of merchandise value) gives the vendors a larger fee will be used.
We reserve the right to change shipping fees paid to vendors, minimum free shipping thresholds and/or any other detail related to shipping at any time without notice.
Section 4.3.1 – Shipping methods
Because customer satisfaction is of the utmost concern to Rosette, we require tracked shipping on all parcels that are sent to customers. Customers report that tracked shipping improves their customer experience significantly, especially if there are shipping delays.
Vendors should sign the customer’s email address up for shipping updates where possible. This will automate shipping updates and reassure the customer that their parcel is on the way. If that is not possible, please update the customer’s order with the tracking number (you can use a note, or reach out to Rosette’s admin for assistance).
Items that are small enough to be sent through Canada Post’s Lettermail service are exempted from this tracking requirement. For example, sending a single pair of earrings or a greeting card may allow you to send the product in a letter-sized package. Because of the substantial savings that this allows for vendors, we do not require a tracking number on these orders.
SECTION 5 – SERVICES
We reserve the right, but are not obligated, to limit the sales of our Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any services that we offer. All descriptions of services or service fees are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any service at any time. Any offer for any service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
Section 5.1 – Payment of fees
Vendor partners will pay any outstanding fees to the Rosette Network Ltd. at the end of each billing period, on or before the 15th of the month following the month in which fees were accrued. (For instance, January fees will be paid on or before February 15.) Alternately, vendors may make alternate arrangements agreed upon (in writing) with the Rosette Network Ltd.
Section 5.2 – Duplication of products offered
In some cases, products that vendors offer may be duplicates of products that the Rosette Network Ltd. already offers visitors of the website. Usually, this occurs when the Rosette Network Ltd. has an existing supplier relationship with the vendor. In these cases, the vendor may not create duplicate product listings for the products already offered by the Rosette Network Ltd.
Products that are similar in nature but of a different brand, format or origin do not count as duplicate products. (For example, if we offer the 1kg bag of Larry’s whole-bean espresso coffee and Larry’s becomes a vendor, Larry’s may still offer the 1kg bag of Larry’s ground espresso coffee. Larry’s may also offer the 2kg bag of Larry’s whole-bean espresso coffee.)
In the event that the Rosette Network Ltd. starts carrying a new product already offered by the partner vendor, the vendor must remove its corresponding product listing from the store. This scenario is unlikely unless we already have an existing supplier relationship with the partner vendor (ie. we are unlikely to take on a new supplier that is already a partner vendor).
Section 5.3 – Refunds, returns and exchanges
The Rosette Network Ltd. is committed to providing exceptional customer service. Should a customer be dissatisfied with the condition of a product on arrival, we will issue a refund.
If a partner vendor receives a refund request, they must forward the request to the Rosette Network Ltd. so that we may approve the refund request.
5.3.1 – Clothing returns and exchanges
On any and all clothing items, excluding accessories that are one-size-fits-all, partner vendors must be able and willing to issue a refund or process an exchange in any case where the consumer has ordered a size that does not comfortably fit them. (“Comfortable” is a subjective term that is defined by the consumer in this case.) We encourage vendors to send a more appropriate size to the consumer wherever possible.
Partner vendors are not responsible for paying return postage for any returns. Rather, they are encouraged to contact the Rosette Network Ltd. for a waybill that the consumer may use to return the item(s) in question. However, partner vendors do not receive an additional shipping fee to offset the expense of shipping another garment to the consumer.
5.3.2 – Damaged or open product
On occasion, a consumer may receive damaged merchandise or a product that is or appears to already be open. In these cases, partner vendors are required to issue a refund for the value of the affected product(s). We encourage all vendors to purchase liability insurance for shipped parcels, so that they may recuperate some or all of this expense where appropriate through the shipping or courier service.
5.4 – Termination of service
The Rosette Network Ltd. reserves the right to terminate any partner vendor’s account at any time and for any reason. In such a situation, no new fees may be accrued, but fees already accrued will be paid out at the end of the next billing period, as per the regular fee payment schedule.
Reasons for termination include—but are not limited to—multiple complaints from Rosette Network Ltd. customers, failure to adhere to the Vendor Terms and Conditions and persistent unavailability of product.
5.4.1 – Customer complaints
The Rosette Network Ltd. is committed to offering an exceptional customer experience. If we receive more than one customer complaint about a vendor, our first course of action is to contact the vendor to determine how we may help solve the problem. We may put an improvement plan in place to avoid future complaints. We are genuinely interested in helping our vendors succeed on our platform, and will do what we reasonably can to assist.
If, even with an improvement plan in place, a vendor continues to receive customer complaints on more than 25% of its orders, we reserve the right to terminate the vendor’s membership with the Rosette Network Ltd.
Customer complaints include—but are not limited to—reasonable dissatisfaction with cost-for-value of products, complaints of any kind around unprofessionalism or disrespectful communication and/or poor quality of products.
184.108.40.206 – Reasonable cost-for-value of products
As a vendor of fair trade products, the Rosette Network Ltd. understands that ethical products cost more than mass-produced ones. However, we also do not condone price gouging and will not tolerate this kind of behaviour on our platform. Retail prices that are more than 50% higher than other comparable ethical products will need to be justified in writing to the Rosette Network Ltd. If such a situation occurs, we will contact the vendor in question and request this information. This may happen as a result of a consumer complaint, but we may also contact you independently in this regard.
If a product is considered to be unreasonably priced (that is, not justifiably over 50% higher than other comparable ethical products), it must be removed from the marketplace at the vendor’s earliest convenience. This will not affect any of the vendors’ other product listings.
If you have questions or concerns about these terms, please contact email@example.com.
5.4.2 – Violation of the Vendor Terms and Conditions
All vendor partners are required to adhere to the Vendor Terms and Conditions. Failure to do so is grounds for the termination of the vendor account.
5.4.3 – Unavailability of product
Customers of the Rosette Network Ltd. expect a positive customer experience. Part of this is ensuring that the products listed in the store are available for purchase. If a vendor has inventory problems that prevent them from fulfilling orders on a regular basis, we will contact them to assist if we can. Accounts that fail to fulfill orders due to inventory problems more than 10% of the time will receive a warning. If the problem persists for over a month, we will terminate the vendor account.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
You agree to provide current, complete and accurate billing and account information for all accounts created at our store. You agree to promptly update your account and other information, including your email address and billing information, so that we can complete your transactions and contact you as needed.
SECTION 7 – OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Vendor Terms and Conditions.
SECTION 8 – THIRD-PARTY LINKS
Certain services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 – COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
Sometimes consumers may submit inquiries to vendor partners if they have a question about a product. In these cases, vendors are expected to respond to consumer questions in a timely manner through any reasonable method of choice (within the limits of those methods that are available to them). Your comments to potential customers (consumers) are expected to maintain a minimum of professionalism, as judged by us. Unprofessional comments include—but are not limited to—written or verbal communication that contains vulgar, discriminatory and/or hateful language. We reserve the right to terminate your vendor account without notice if we believe you have communicated with consumers in an unprofessional and/or disrespectful manner.
You agree that any public-facing communications and/or content you publish on the Rosette Network Ltd. will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your communications and/or content will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any communincations and/or content. You are solely responsible for any content you publish and its accuracy. We take no responsibility and assume no liability for any content posted by you or any third-party.
SECTION 10 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to fees, promotions, offers and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel partner vendor accounts if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted an application to become a partner vendor).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, service fee information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 – PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site, the Service or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
Consumers who purchase from vendor partners may decide to subscribe to the Rosette Network Ltd. email list. They have not consented to join any third-party list or database. As such, vendor partners may not store the personal information of consumers using our website, including those consumers who have purchased products from the vendor partner through our website. Instead, we encourage all vendors to include promotional materials in the parcels that they ship to consumers, so that consumers may seek out further information about the vendor.
SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall The Rosette Network Ltd., our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 – INDEMNIFICATION
You agree to indemnify, defend and hold harmless The Rosette Network Ltd. and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Vendor Terms and Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 – SEVERABILITY
In the event that any provision of these Vendor Terms and Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Vendor Terms and Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 – TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Vendor Terms and Conditions are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Vendor Terms and Conditions, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 – ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Vendor Terms and Conditions shall not constitute a waiver of such right or provision.
These Vendor Terms and Conditions and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Vendor Terms and Conditions).
Any ambiguities in the interpretation of these Vendor Terms and Conditions shall not be construed against the drafting party.
SECTION 18 – GOVERNING LAW
These Vendor Terms and Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 1609-470 Laurier Avenue West, Ottawa, ON, K1R 7W9, Canada.
SECTION 19 – CHANGES TO TERMS OF SERVICE
You can review the most current version of the Vendor Terms and Conditions at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.
SECTION 20 – CONTACT INFORMATION
Questions about the Vendor Terms and Conditions should be sent to us at firstname.lastname@example.org.